Cancellation, Return and Refund policy
This policy outlines the terms and conditions related to cancellations, returns, and refunds for orders placed with Patterns BAE. We encourage all customers to review these policies carefully to ensure a smooth shopping experience.
Cancellation Policy
Customers are responsible for providing accurate details when placing an order. Patterns BAE will not be held responsible for cancellations resulting from incorrect information provided at checkout. If changes are required after an order has been placed, any additional costs incurred will be the responsibility of the customer and are subject to courier service rules.
Return Policy
Returns are accepted only if the product is found to be defective upon delivery. Customers must inspect their order immediately after receipt. To validate a return request, an unboxing video clearly showing the defect must be provided. This video serves as essential proof of the issue. Without it, return requests may not be processed.
Refund Policy
Refunds are applicable only in cases where Patterns BAE has made an error, such as dispatching the wrong item or failing to meet the confirmed order specifications. Approved refunds will be issued to the original method of payment. Please allow a reasonable timeframe for the refund to appear in your account, as processing times may vary depending on your payment provider.
Replacement Policy
If a mistake has been made by Patterns BAE, we will provide a replacement at no additional cost. Customers must notify us promptly and share the required proof (including the unboxing video, where applicable) to ensure that the replacement process is completed smoothly and without delays.
By completing a purchase with Patterns BAE, customers acknowledge and agree to abide by the above policies. For further assistance or clarification, our support team is always available to help.